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Blue
  • Personal
  • Business
  • Become a driver
  • Blue News
  • Blue Media
  • FAQ
  • English
    • Romanian
Drivers / Customer related information
  • Passenger did not pay or paid less
  • Lost and found items
  • I had an accident with the client
  • Passenger wishes to change payment method in-app
  • Multiple stops
  • Accepting a ride while online
  • Professional behaviour
  • I picked up the wrong rider
  • Luggage
  • Keeping ratings high
  • Rider was overcharged
  • Driver rights
  • Customer was rude/dangerous situation
  • Customer soiled your vehicle
  • Trip cancelled
  • Safety tips
  • Can I have friends and family members in the vehicle while online?
  • Can I serve two rides at the same time?
  • Reasons for a suspended or deactivated account
  • Can I use a video camera?
  • No Smoking rule

I picked up the wrong rider

Before starting any trip, always cross-check the name of the client and the final destination.
If you picked up the wrong rider, please call our 24/7 Support team on 0376448984 and they will be able to guide you.

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