Keeping ratings high

Partner Drivers can register improved ratings when they:

  • Are punctual, drive safely and always respect the highway code.
  • Ensure that all vehicle doors are securely closed before vehicle is set in motion and that passengers do not board or descend the vehicle unless the vehicle is at a complete standstill.
  • Assist passengers with any reasonable needs, to the best of one’s ability.
  • Always have spare change for cash paying passengers.
  • Ensure that vehicle is always kept clean inside and out.
  • Dress appropriately.
  • Give clients a courtesy call on the way to pick up.
  • Greet passengers and wish them well once they reach their destination.
  • Let passengers enjoy an environment which is adjusted to their liking, including heating or cooling, music choice and volume adjusted to reasonable comforts.
  • Keep your vehicle smoke free, have the legally required cab safety accessories.
  • Give a receipt to your passengers after every ride. Not giving a receipt can often be a reason for lower ratings from the passengers.”