Reasons for a suspended or deactivated account

To ensure customer excellence, a Partner Driver’s account may be suspended or deactivated as a result of the following non-exhaustive reasons:

  • Not having the necessary safety equipment onboard as per the law (fire extinguisher, first aid box, warning triangle etc)
  • Low activity score
  • Low ratings
  • Non-compliant and/or suspicious activities
  • Any form of misconduct